Westar Energy waives credit card fee for residential customers.
Topeka, Kan., Dec. 18, 2014 — Westar Energy Inc. (NYSE:WR) announced today that residential customers paying by credit and debit card will no longer pay a $2.95 convenience fee.
“We are glad to provide our residential customers the opportunity to pay with credit cards without a convenience fee,” Jeff Beasley, vice president, customer care, said. “Our Customer Care team is focused on introducing new options for our customers and making it easy to do business with us.”
Westar Energy introduced many other new customer friendly services earlier this year. These services include:
- A new mobile device friendly website
- Text message or e-mail updates were introduced for customers who would like to stay informed when their power is out and an estimate of when power should be restored
- A Pay As You Go offering that allows customers with an advanced digital meter the option of prepaying for their electricity which many find useful to help them budget their energy bills
- Westar Home Services allows customers to purchase low cost protection for their internal or exterior electrical equipment on a home or business.
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Westar Energy, Inc. (NYSE: WR) is Kansas’ largest electric utility. For more than a century, we have provided Kansans the safe, reliable electricity needed to power their businesses and homes. Every day our team of professionals takes on projects to generate and deliver electricity, protect the environment and provide excellent service to our nearly 700,000 customers. Westar has 7,200 MW of electric generation capacity fueled by coal, uranium, natural gas, wind and landfill gas. We are also a leader in electric transmission in Kansas. Our innovative customer service programs include mobile-enabled customer care, a smart meter pilot project and paving the way for electric vehicle adoption. Our employees live, volunteer and work in the communities we serve.
For more information about Westar Energy, visit us on the Internet at http://www.WestarEnergy.com. Westar Energy is on Facebook: www.Facebook.com/yourwestar and Twitter: www.Twitter.com/WestarEnergy.
Media Relations Manager
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