You are using an unlicensed and unsupported version of Evoq Content Enterprise. Please contact customersuccess@dnnsoftware.com for information on how to obtain a valid license.

Outage Map FAQ

How do I report an outage?
I don't see an outage symbol over my home. Where's my outage?
Why do my neighbors have power when I don’t?
How can I tell when my power will be restored?
Why did a service truck go through my neighborhood without stopping to restore my power?
What should I do if the map can't find my address?
How do I create a favorite (or bookmark my address)?
Why am I not seeing an Estimated Restoration Time (ERT) with my outage?
Can I receive text message alerts about my outage?

How do I report an outage?

Outages can be reported online in our Outage Center or by calling 800-544-4857 (800-LIGHT-KS).

I don’t see an outage symbol over my home. Where’s my outage?

For your safety, we don't place an outage symbol directly over your home or business. You may, however, see an outage symbol near you; outage symbols generally appear near our electrical equipment where the outage originates, instead of over individual locations. So, if multiple people in the same neighborhood report an outage, we will indicate an outage near that neighborhood. 

Sometimes the map won’t show an outage in your area even though you don’t have power. The map updates every 10 minutes, so it doesn't take long to update. However, if after 15 to 20 minutes, you still don't see your outage on the map, report the outage by calling 800-544-4857 (800-LIGHT-KS). 

Why do my neighbors have power when I don’t?

Your neighbors, although close, may be connected to a different supply line or transformer. The problem could also be specific to your home (breaker or meter problem, for example).

How can I tell when my power will be restored?

Click on the outage icon (circular shapes) for your area to view more details about the outage, including estimated time of restoration (if known).

Why did a service truck go through my neighborhood without stopping to restore my power?

Crews may be responding to a high priority concern (like a hospital or first responder location), or they may drive by your home to get to the location where the issue resides.  

What should I do if the map can't find my address?

First, try using a more generic address. For example, if you're using 1 SW Main St., type 1 Main St. instead. If that doesn't work, you can contact us at 1-800-383-1183.

How do I create a favorite (or bookmark)?

Search your address on the map, then click the flag that appears over it. The option to "Save Bookmark" will appear on your screen, click it to keep your address as a favorite (or bookmark). Your new favorite can be found under "Bookmarks" on the outgae map search panel.

Why am I not seeing an Estimated Restoration Time (ERT) with my outage?

Accurate information is difficult to provide during and after a major storm or outage event, and this is why estimated restoration times (ERTs) aren’t always available. As soon as we know we can restore your power within our normal timeframe, the map’s full features will restore, including ERTs. In the meantime, key information will still be provided on the map.

Can I receive text message alerts about my outage?

Yes, you can report and track your outage from your mobile device. Once an outage is reported, you can choose to receive updates. Learn more or sign up here

 

Outages section header photo