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Understanding Outages

We all hate it when the power goes off. We know you count on us to make sure the power is there when you flip the switch. And we work hard every day to deliver you safe, reliable power. Even so, sometimes, especially during storms, your power can blink, flicker or go off. Why?

The most common causes of outages are weather, animals, birds, and trees. Outages are also caused by the public themselves, such as vehicles hitting a components of the electric system, balloons coming in contact with power lines, and digging into underground lines. And occasionally, a piece of equipment fails.

The video below shows what happens when you report an outage to us.

Outages section header photo