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Dog bite prevention

In past years, Westar has experienced several incidents where dogs have bitten meter readers. On days your meter is read, please take care to contain your dog. We want to accurately read your meter and keep our employees safe.

Generally, the date that we will be out to read your meter is the due date on your monthly bill. To print a list of dates your meter is read, sign in to my electric account and click on "view meter schedule."

Westar Energy field personnel receive training that provides them with the resources they need to handle potentially dangerous circumstances. A focus of this training is on why dogs do what they do and how the role we play is critical in the outcome of a situation.

Any breed and size of dog can become volatile, temperamental and capable of causing injury to our employees, whom dogs may perceive as strangers. 

How to be a responsible dog owner

  • Obedience training can teach dogs proper behavior and help owners control their dogs.
  • When a meter reader or other field personnel comes to your home, keep your dog inside, away from the door and in another room.
  • Spay or neuter your dog. Neutered dogs are less likely to bite. Statistics from the Humane Society show that dogs that have not been spayed or neutered are up to three times more likely to bite.
  • Dogs that receive little attention or handling, or are tied up for long periods of time, frequently turn into biters.

How to avoid being bitten

  • Don't run past a dog. The dog's natural instinct is to chase and catch prey.
  • If a dog threatens you, don't scream. Avoid eye contact.
  • Try to remain motionless until the dog leaves, then back away slowly until the dog is out of sight.
  • Don't approach a strange dog, especially one that's tethered or confined.
  • Don't pet.
  • If you believe a dog is about to attack you, try to place something between you and the dog, such as a purse, a backpack or other object.

Reading electric meters

Obtaining electric service from Westar Energy is conditioned on our customers' agreement to the General Terms and Conditions set out in the KCC-approved tariff for our entire service area.

If our meter readers and other field personnel are prevented from entering any customer’s property to read the meter or gain access to other Westar Energy electric facilities, those preconditions for service -- stated in Section 5.01-- have been violated. Whenever a real or perceived dangerous condition exists on the customer’s premises – such as when a customer’s dog/s are loose and appear to be a threat to the employee’s safety – Westar is allowed in such circumstance to immediately discontinue or refuse to provide electric service to that customer.

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