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Help paying my bill

WE UNDERSTAND that hardships happen, and we all deal with tight budgets. The following options and resources may help you catch up a past bill. We encourage you to contact us to discuss bill payment options.

Furloughed government workers

If you're a customer affected by the partial government shutdown, we want to help. In addition to some of the options we have listed here, we have a flexible payment plan to help furloughed government workers and will waive any late fees for those affected by the shutdown. You can call (800) 383-1181 to discuss your specific situation to see how we can help. 

Payment extension

We may be able to extend your due date if the past-due balance of your account is no more than 30 days behind.
Sign-in to your online account to see if you qualify.

12-month pay agreement

If you can pay 1/12 of the total account balance, we may establish a 12-month pay agreement. We set up the agreement after payment is made. The amount due each month is 1/12 of the pay agreement account balance plus the current monthly bill. We must receive payments by the due date indicated on the bill. Payments must be for the full amount indicated on the bill. The agreement may be paid off early. If the agreement is not kept, the full past-due amount becomes due to avoid disconnection of service.

Important changes to disconnection procedures.

On Oct. 4, 2017, Westar Energy will change our notification procedures for smart meter customers in danger of their service being disconnected due to an outstanding balance. With this change, Westar will no longer attempt to collect payment at the door for customers with smart meters. This is a three-year pilot program.

If your service faces disconnection due to an outstanding balance, we will try to reach you four times. (Your service may be disconnected even if we cannot reach you.) We will:
  • Send written notice by mail 10 days prior to disconnection date.
  • Contact you by your preferred method (phone, email or text) five days prior to disconnection date.
  • Call you by phone two days prior to disconnection date.
  • Contact you by your preferred method (phone, email or text) one day prior to disconnection date.

During Cold Weather Rule Months (November 1 to March 31), the notification one day prior to disconnection will always be by telephone. If we can’t reach you by telephone, we will leave a disconnection message on your door. If we reach you the day before by phone, we will not leave a message on your door. This pilot program does not alter any other provisions of the Cold Weather Rule, such as minimum temperature forecasts permitting disconnection.

If you have a smart meter, the disconnection fee will decrease to $5 and no fee will be charged for reconnection during this three year pilot program.

You may update your contact information and preferred method of contact at WestarEnergy.com by accessing My Profile or by calling 1-800-383-1183. If you need help paying your electric bill, or to see if you qualify for pay arrangements, please review resources on this page or call 1-800-383-1183.

If you are having trouble with your household utility bills, dial 211 for United Way or visit www.211Kansas.org. They can help find programs in your area that may assist in bridging the financial gap.

Energy assistance programs

  • LIEAP (Low Income Energy Assistance Program). Every year the state of Kansas grants federal money to income-eligible individuals. Westar customer advisers will be available to help fill out LIEAP applications in January and February at a number of locations.
  • Kansas Weatherization Assistance Program - This program from the Kansas Housing Resources Corporation is designed to help low income households improve the heating efficiency of their home. Eligibility is based on household income relative to federal low-income guidelines. If a household contains a member who receives Supplemental Security Income (SSI), Temporary Assistance for Needy Families (TANF) benefits, or utility assistance from the Low Income Energy Assistance Program (LIEAP), the household is automatically considered eligible for weatherization services.
  • Project DESERVE - This Westar program provides energy cost assistance to our customers. Funds are provided by Westar employees and customers, the Project DESERVE Trust Fund, and the Westar Energy Foundation.
  • www.211Kansas.org - or Dial 211 Toll Free for United Way financial assistance.

Manage your energy budget

Give the Gift of Energy

Do you know a neighbor or friend in need or a student going away to school? With the Gift of Energy, you can help that person by making a payment of any amount towards their bill. It’s a simple and convenient gift that you can give at any time. The payment is applied directly to the recipient’s account, and the recipient is notified.

Click here to download and print the form, fill it out, and send it in along with a check. Make your check payable to Westar Energy.

You can also make a payment over the phone using an electronic check by calling 1-800-383-1183, or to use a credit/debit card, call 1-800-584-1252.

Gift of Energy forms should be mailed to:
Westar Energy
P.O. Box 889
Topeka, KS 66601-0889

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