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Medical customer program

If you are homebound and rely on electrically operated life-support equipment that doesn’t have a backup power supply, we can help you make special arrangements during power outages.

  • We’ll provide you with a special phone number to call during outages.
  • The program doesn’t guarantee continuous service, but it does make it easier to report any outages and track restoration efforts.
  • As a backup during weather-related outages, we encourage you to seek a backup power source or develop a plan for relocating until your power is restored.

To see if you qualify, complete the application and mail or fax it to:

KCP&L
Attn: Medical Department
4400 East Front Street
Kansas City, MO 64120

Fax: 816-245-3930

For additional questions, email us at customerinquiry@westarenergy.com or call us at 800-383-1183.

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