Ways to pay my bill
Online (account login required)
Use checking or savings (no fee)
(additional charges may apply)
Have your monthly bill withdrawn from a checking or savings account
Even out your monthly bills
Bank account 800-383-1183
Credit or debit card 800-584-1252
Westar Energy does not use kiosks or charge fees. Please have your account number with you.
P.O. Box 419353
Kansas City, MO 64141-6353
818 S. Kansas Avenue
Topeka, KS 66612
Walk-in payments are not accepted at this address—please use an authorized pay station
to pay in person.
Important changes to disconnection procedures.
On Oct. 4, 2017, Westar Energy will change our notification procedures for smart meter customers in danger of their service being disconnected due to an outstanding balance. With this change, Westar will no longer attempt to collect payment at the door for customers with smart meters. This is a three-year pilot program.
If your service faces disconnection due to an outstanding balance, we will try to reach you four times. (Your service may be disconnected even if we cannot reach you.) We will:
- Send written notice by mail 10 days prior to disconnection date.
- Contact you by your preferred method (phone, email or text) five days prior to disconnection date.
- Call you by phone two days prior to disconnection date.
- Contact you by your preferred method (phone, email or text) one day prior to disconnection date.
During Cold Weather Rule Months (November 1 to March 31), the notification one day prior to disconnection will always be by telephone. If we can’t reach you by telephone, we will leave a disconnection message on your door. If we reach you the day before by phone, we will not leave a message on your door. This pilot program does not alter any other provisions of the Cold Weather Rule, such as minimum temperature forecasts permitting disconnection.
If you have a smart meter, the disconnection fee will decrease to $5 and no fee will be charged for reconnection during this three year pilot program.
You may update your contact information and preferred method of contact at WestarEnergy.com by accessing My Profile or by calling 1-800-383-1183. If you need help paying your electric bill, or to see if you qualify for pay arrangements, please WestarEnergy.com/help-paying-my-bill or call 1-800-383-1183.
If you are having trouble with your household utility bills, dial 211 for United Way or visit www.211Kansas.org. They can help find programs in your area that may assist in bridging the financial gap.