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Westar Energy WattSaver thermostat FAQ

Program technology

Each WattSaver thermostat is designed to receive a signal from Westar Energy to begin the cycling process.

  • Demands on Westar Energy's power delivery system are the highest from June through September, when many customers are using their air conditioners. At these times we may cycle participants' central air conditioners or heat pumps in a coordinated effort to reduce energy demand.
  • During each cycling event, your thermostat will display "SAVINGS," your compressor will operate about 50 percent of its normal run time (e.g., on for 15 minutes, off for 15 minutes), and the system fan will continue to circulate air throughout your home or business.
  • Cycling events will normally last about four hours and will occur between noon and 8 p.m. Events will occur infrequently and only on weekdays - never on weekends or holidays.
  • You can opt out of a cycling event by calling the toll-free WattSaver hotline at 888-753-6523.

Whether you are a first-time user or a regular user, we encourage you to review the materials below.

Quick Reference Guide
Online Programming Tutorial
Password Reset Tutorial

WattSaver overview

How does the Westar Energy WattSaver program work?

Demands on Westar Energy's power delivery system are the highest from June through September, when many customers are using their air conditioners. At these times, we may cycle participants' central air conditioners or heat pumps in a coordinated effort to reduce energy demand. During that time your thermostat will display "SAVINGS," your compressor will operate about 50 percent of its normal run time (e.g., on for 15 minutes, off for 15 minutes), and the system fan will continue to circulate air throughout your home or business. These cycling events will normally last about four hours or less, and will occur between noon and 8 p.m. Cycling events will occur infrequently and only on weekdays - never on weekends or holidays.

You have complete control over how your thermostat is programmed, except during cycling events. Westar Energy cannot change your thermostat settings and will only cycle your air conditioner or heat pump when absolutely necessary. During a cycling event, you will not be able to change your thermostat settings. If you decide to no longer participate in the Westar Energy WattSaver program, we will reinstall your original thermostat, or another replacement, at no cost to you.

You will also be able to program your thermostat through any computer connected to the Internet. This programming feature offers you additional convenience and flexibility. For example, if you're on vacation and forgot to adjust your thermostat before you left the house, just access the Internet through any computer at your convenience to change your settings.

Energy savings and the environment

How does this program help the environment?

By reducing your energy consumption, you reduce the amount of emissions released in the atmosphere. Reducing the demand for electricity assists Westar Energy in making the most efficient use of its current power plants while giving us time to explore future sources of generation.

Cycling the WattSaver thermostat

Will Westar Energy change my heating or cooling settings?

No. Westar Energy cannot change your settings and will only cycle your air conditioner or heat pump when absolutely necessary.

Do I have to adjust my thermostat or change other settings to participate in the program?

No. We will send a paging signal to your thermostat to start the cycling process.

Will I be able to change my thermostat settings during a cycling event?

No. You will not be able to change your thermostat settings during a cycling event. You may opt out of a specific day via your online programming page or by calling WattSaver at 888-753-6523. We will not cycle on weekends or holidays.

How will I know if a cycling event is in progress?

The word "SAVINGS" will appear on the top line of the thermostat's display screen during a cycling event.

Will the temperature in my home or business change during a cycling event?

Possibly, depending on a number of factors (e.g., outside temperature, cooling system efficiency, insulation, etc.), your temperature may increase slightly. However, most participants will not notice a change.

Do I have to participate in every cycling event?

No.

Will cycling events harm my air conditioner?

No. The frequency and duration of cycling is within standards developed by the heating and cooling industry. If you have additional questions, please call WattSaver at 888-753-6523.

My cooling unit needs to be serviced, repaired or tested. What do I need to do to temporarily disable the WattSaver from the power saving schedule?

Call a WattSaver customer service representative at 888-753-6523 to opt out that day.

How long do I have to participate in the program?

WattSaver is a voluntary program. Since June 2015, Westar has not been adding new participants to the Westar Energy WattSaver program. 

Move in / Move out

What should I do with the WattSaver thermostat when I move out of the property?

The WattSaver thermostat should remain with the property when you move. When a new owner/tenant moves in, we will send them a letter to explain the WattSaver program. Please leave the old non-WattSaver thermostat with the property (if not previously recycled) in case the next owner/tenant does not want to participate in the program.

Can I have a WattSaver thermostat installed at my new address if there's not one there already?

No. Since Westar stopped new or replacement installations for the WattSaver program, you will not be able to get a WattSaver thermostat installed at your new address.

Do I need to re-enroll if I am already a participant and move to a location that already has a WattSaver thermostat?

No. You will automatically remain a participant in the program.

If I am currently participating and move to a new location that already has a WattSaver thermostat, will I be able to access the online programming system with my current information?

No. You will access the online programming system by using your new Westar Energy account number and the WattSaver thermostat's serial number at your new location. Once you have successfully logged in, you can reset your User Name and Password. If you have questions or need assistance, please call our toll-free hotline at 888-753-6523.

Troubleshooting

If my thermostat stops working, who should I call for assistance?

Call the WattSaver hotline toll-free at 888-753-6523 and a representative will assist you.

What will happen during a cycling event if I manually adjust my thermostat?

You will not be able to change your thermostat settings during an event. If you need assistance, please call the Westar Energy WattSaver program hotline toll-free at 888-753-6523.

Is the thermostat programmed to recognize daylight-saving time?

Yes. The real-time clock should not require adjustment since it automatically updates for daylight-saving time and stores all date/time information.

If I temporarily lose power to my home or business, will the thermostat clock need resetting?

Not unless the battery is dead. A back up, coin-cell battery maintains the thermostat clock and program. The purpose of the battery is to hold the time in the event of power interruption. If the battery is dead or removed when power is restored, the user will have to re-enter the time. We recommend replacing the battery annually.

Can I still adjust my thermostat remotely if I no longer have Internet access in my home or business?

Westar Energy WattSaver customers can access their personal online programming page from any computer that has Internet access.

What do I do if my thermostat is not adhering to the programmed schedule?

One reason why it may appear that the WattSaver thermostat is not adhering to the programmed schedule is because it has a comfort feature (called adaptive recovery) that allows it to "learn" when and for how long the heating or cooling system must operate to reach your desired settings at programmed times for the most cost-efficient operations. If you have any questions about this feature, please call the WattSaver hotline toll-free at 888-753-6523.

My thermostat display is flashing and displaying a message to call a number.

A problem has occurred with the thermostat's connection and may be causing a problem with the settings. Please call the WattSaver hotline toll-free at 888-753-6523.

How will Westar know what my thermostat settings are?

Westar will not know your thermostat's settings. You always have complete control over how your thermostat is programmed, except during cycling events.

The temperature setting online doesn't match what is on my thermostat. Is it broken?

No. If you have changed your settings on the thermostat itself (i.e., at the wall), these changes are not communicated back to your online programming website because the paging signal is only one-way. You must change your settings online to match those on the thermostat itself.

Transition to maintenance

Can I sign up for a new WattSaver thermostat installation?

No.  Westar will no longer be adding new participants to the WattSaver program.  

I already have a WattSaver thermostat, will I still get the same level of service?

Yes.  For current WattSaver participants, we will service WattSaver thermostats for replacement only.  As a WattSaver participant, your toll-free customer service line and your online energy management system remain available for you. We will continue to provide excellent customer service.

What if my WattSaver thermostat is faulty; will it be replaced?

No. If you find at some point that your WattSaver needs to be replaced, instead of replacing it with another WattSaver thermostat, we are prepared to offer you a different digital thermostat and install it at no cost to you. 

So I will no longer be a participant in the Westar Energy WattSaver program?  

That is correct. If replacing your WattSaver becomes necessary, you will effectively be removed from the WattSaver program at that time.  

What do I do if my WattSaver thermostat is not functioning correctly?

If at any time you suspect that your WattSaver is not functioning correctly, please call the Westar Energy WattSaver program at the number printed on your WattSaver thermostat, 888-753-6523.  We will attempt to troubleshoot your concern over the phone, so please call when you are at the home and ready to possibly go through some simple troubleshooting steps.  Usually, customers’ concerns are resolved over the phone, without needing a service appointment.

If, after this troubleshooting, we find that your concern is still not resolved; and, we find that we need to set a service appointment:  We will advise you that, if your WattSaver thermostat is found to need replacement, it will not be replaced with another WattSaver thermostat.  

What if my WattSaver thermostat is found to be faulty during my service appointment?

There are several replacement options we will offer to install for you free of charge:

1) A new Honeywell Wi-Fi thermostat provided by Westar; 

2) A new Honeywell non Wi-Fi thermostat provided by Westar; OR,

3) We will replace with whatever compatible thermostat that you supply at the time of your removal appointment. (This can either be a thermostat you buy or your old thermostat.)

If you choose to purchase a thermostat on your own, please make sure you purchase one that is completely compatible with your HVAC system.

If you choose to use your old thermostat, please have it readily available to our technician when he arrives.  During your original WattSaver installation, our technician should have left your old thermostat for you in a white box, on or near your furnace.  But, if, when you first received your WattSaver, you had us recycle your old thermostat because it contained mercury, we will offer to install for you a free programmable thermostat.

Will Westar still service my non-WattSaver replacement thermostat?

At your removal appointment, we will confirm that your non-WattSaver replacement thermostat is working upon our technician’s departure.  But your replacement thermostat and its installation will not be warrantied, and will not be serviced afterward by the Westar Energy WattSaver program.

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