Westar Energy reminds customers to be vigilant for fraudulent calls
Scammers threaten disconnection, ask customers for prepaid credit cards
WICHITA, Kan., May 2, 2014 — Westar Energy is alerting customers that fraudulent callers claiming to be Westar Energy employees are at work. Several business owners have contacted Westar Energy’s Customer Relations Center after receiving suspicious calls.
In most cases, the caller asks for a pre-paid debit card or pre-paid Green Dot card to avoid disconnection of service. Westar will never ask for a customer to purchase a pre-paid card to avoid disconnection of service.
“From customer recounts of these calls, the scammers are becoming more sophisticated,” Gina Penzig, director of corporate communications, said. “They may use the name of a local employee and provide what seems like a valid employee number. Customers may always request to call us back at our Customer Relations Center if they are suspicious of the caller. We will appreciate that they are diligent.”
For past-due accounts, calls from Westar Energy requesting payment are never made the same day as the disconnection. The customer should always have the opportunity to call Westar Energy back and verify the information.
If a customer receives a call that is suspicious, he or she should hang up and call the Westar Energy Customer Relations Center at 1-800-383-1183. Customers can also report suspicious activity to their local law enforcement agency.
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Westar Energy, Inc. (NYSE: WR) is Kansas’ largest electric utility. For more than a century, we have provided Kansans the safe, reliable electricity needed to power their businesses and homes. Every day our team of professionals takes on projects to generate and deliver electricity, protect the environment and provide excellent service to our nearly 700,000 customers. Westar has 7,200 MW of electric generation capacity fueled by coal, uranium, natural gas, wind and landfill gas. We are also a leader in electric transmission in Kansas. Our innovative customer service programs include mobile-enabled customer care, a smart meter pilot project and paving the way for electric vehicle adoption. Our employees live, volunteer and work in the communities we serve.
For more information about Westar Energy, visit us on the Internet at WestarEnergy.com. Westar Energy is on Facebook: Facebook.com/YourWestar and Twitter: Twitter.com/WestarEnergy.
Director, corporate communications
Media line: 888.613.0003